Competitive Edge Software is dedicated to creating law enforcement and security management incident reporting solutions that are easy to use, flexible, innovative, robust, and dependable.  In addition, the service and support teams strive to be quick, courteous, relentless, and most importantly trustworthy.  We are constantly striving to achieve these goals with everything we do, so we created ten principles to guide us along the way…

Give the customer something to remember

At Competitive Edge Software it’s ALL about the customer.  A positive customer experience is essential no matter what department is involved.  However, a successful interaction is not just one that ends positively, but one that has such a great impact on the customer that it is not easily forgotten.

Anything is Possible

If you can dream it, Competitive Edge Software can make it a reality.  There is no such thing as a bad idea.  Chances are if you are looking for a change or enhancement in the way the program does something, there are probably a lot of other customers that feel the same way.  We encourage your ideas and take them all very seriously.  Our program has grown leaps and bounds from the suggestions of our users, so it is essential for us to always keep an open mind and keep the wheels turning to provide the best solutions possible.

We are in this Together

At Competitive Edge Software you aren’t just a customer, you’re part of the family.  The owner of the company, a former police officer himself, started the company in order to better help law enforcement and security professionals in their everyday activities and help them justify their jobs.   Our success is based on your success.  If you’re having any issues we will do whatever it takes to resolve the problem.  We know the importance of your job and in turn, ours.  Working together helps create better programs – better programs help our police and security professionals which is what we are dedicated to doing. 

Keep it Simple…Smarty

Not everyone loves technology as much as we do, so when they are forced to use technology its best to keep it as simple as possible.  User-friendly products are a must, but they also need to be intelligent as well.  A smart product that’s easy to use means quicker entry, quicker results, and more time focusing on your primary job.  It’s as simple as that!

Quality Speed

In the fast-paced environment of security and law enforcement, slowing down is not an option.  Whether it’s program functionality, support turnaround, or program development, Competitive Edge Software is dedicated to delivering results with speed and efficiency without sacrificing quality.  In the world of “needing it yesterday” we understand how important it is to be timely in everything we do.  Our business has been structured around this principle – chances are you’ll notice the difference right away.

Future Proof

It’s ambitious, we know.  In order to stay ahead of the curve our research and development team is constantly on the lookout to identify the latest technology and innovations that would help improve our product line.  Furthermore, we stay closely connected to our customers which prove to be the absolute best source for industry trends, the latest requirements, and of course, technology demands.  It’s also imperative to continue making our products flexible and customizable so there are no delays when change is needed; the solution is already there!

Continuous Improvement

The pursuit of perfection is a difficrying.  We are constantly looking for ways to improve our customer service, support, and development.  Feedback from our customers is critical to our ult journey.  We know we aren’t perfect , nothing really is, but that isn’t stopping us from tsuccess.  We take every comment to heart and act directly on those comments to improve our business.  

Security

The nature of the information being stored in our programs can be very sensitive.  We have gone the extra mile to make sure this data is kept safe and secure.

Education Is Power

The Report Exec suite is jam packed with features and modules that address various needs.  Our goal is to educate you as best as possible so you can make an informed purchase, launch the program without a hitch, and learn the latest and greatest features along the way as they are released.  The sales team is trained to help fit you with the best solution and show you how that solution can be applied.  The training team works with you to set the program up and learn the ins and outs of the program, and the support team is there to help with any issues of the technical nature.  The key is education at all phases of the game.  We firmly believe that the more you know about our programs, the more you are going to love them.

Earn Trust

A solid program goes a long way toward establishing trust with the users of Competitive Edge Software’s products.  The groundwork starts by keeping our program easy to use while maintaining full effectiveness and efficiency.  As long as helping the end user is the primary reason for everything we do, the program will continue to grow and create positive user experiences.  Through our efforts and dedication to our customers we hope we can earn your trust and become more than just a vendor; we want to be your solution.